- IMPORTANT: We ask ALL international customers to send us an email that contains the following: delivery name, business name (when necessary), complete shipping address (this address must match the address provided during checkout), an email address that is checked regularly, cell phone number and a business phone number if possible. This information is sometimes requested by the carrier to collect customs, duty, and brokerage fees. Please note, that items shipped by FedEx, UPS, and DHL that do not have customs, duty, and brokerage fees paid within 3 days are charged storage fees by the carriers. After 7-10 days items not collected from customs or assigned brokerage firms that have outstanding fees, are disposed of. In the event this happens, items are not shipped back to our facility and refunds will not be issued.
- Items shipped internationally that are refused or rejected by the buyer, will not be returned at our expense. Any additional shipping fees that are accrued on our carrier accounts as a result of refusal or having been redirected by the customer, will be deducted from any refund due.
- International customers are responsible for all customs, duty, and brokerage fees. This is not included in shipping charges or the cost of the item. If buyers are unaware of and would like to know what these additional fees will be, many places online can provide estimates. Items delivered to customs, where duty and brokerage fees are not paid, or if a customer refuses their package, are, according to credit card merchants, delivered packages. It is the customer’s responsibility to arrange brokerage and make payments for any customs and duty charges. When customs, duty, and brokerage fees are not paid the item will not be returned to us and the item will be disposed of, there will be no refunds issued.
- Please be advised once a package leaves our warehouse, we have no control over the delivery time. All international delivery times are subject to delays due to customs and the speed, organization, and reliability of the destination country’s delivery services. Please track international packages with the tracking number provided when your package is shipped. We can view only the same information visible to our customers.
- Please be advised that any package held by government officials at customs for any reason can and possibly will delay shipping. Customs agents supersede the permissions of all carriers and have the right at any time to detain, destroy, or return a package. If this occurs, refunds cannot be issued. Please be aware of the items being ordered for delivery and what is prohibited for delivery within your country.
- In the event of severe weather, global health crisis, catastrophe, or customs/government delays shipping may be delayed, no matter the service level. These types of events will void service guarantees and shipping will not be refunded. Please check carrier company websites if you experience a delay to know the nature of your package’s delay.
- Some countries have regulations regarding the dimensions of the packages we can have delivered. If you would like to order a radar or any large item, please email us. We will be happy to check shipping guidelines and get accurate shipping charges from a carrier that can deliver the item.
- To help us avoid auto-correct and translation errors which can cause shipping delays or returned packages, please provide all delivery address information in English.
- Please note, that Max Marine will not falsify any customs documents or forms. The price paid is the price that will be reflected on shipping documents. Any requests for this type of service will be ignored.
Outside the Contiguous United States
- Orders shipping to Alaska, Hawaii, Puerto Rico, other U.S. Territories, and military addresses are subject to shipping charges in most cases. If a problem arises and delivery is restricted, we will make an effort to reach customers through email or phone before canceling and refunding an order.
- In the event of severe weather, global health crisis, or catastrophe, shipping may be delayed, no matter the service level. These types of events will void service guarantees and shipping will not be refunded. Please check tracking on the carrier company website if you have experienced a delay in updates on your package’s delay.
- Large items, such as open array radars and satellite TV equipment, may be too large to ship to some domestic addresses outside the contiguous United States. Before making these purchases please be sure to contact our customer service to get the package dimensions or to ask one of our helpful representatives if the item can ship to the desired address. If we are not able to ship an item, customers are always able to arrange freight shipping at their own expense.
- Economy shipping is the only free shipping method offered, delivery can be expected in 1-10 days in most cases, this is determined by the distance, the specific delivery location, the weight of the item, the carrier, and the service level selected. Free shipping orders will be shipped with the most cost-effective carrier of our choosing.
- If expedited shipping is required, this service is available through checkout at an additional cost. Requests for expedited shipping after the time of order placement cannot be guaranteed. Max Marine, in most cases ships orders within one business day, therefore requests made after checkout has occurred may not be seen before shipping takes place.
- Orders placed before 1 PM EST Monday-Friday will, in most instances, ship during the same business day. During a holiday or in the event of an occurrence outside of our control, i.e. extreme weather conditions or a local power outage, orders may experience a shipping delay.
- All packages over $650 will require a signature for delivery, please be aware of this policy as there are no exceptions, this is for everyone’s protection. Please provide a delivery address where someone will be available to sign for these packages upon delivery.
- Tracking numbers will be available and emailed within one business day of orders being paid for. On the rare occasion that your order is not shipped within one business day, you will be notified.
- We always attempt to choose reliable carrier services and package items as safely and securely as possible. Rarely, an accident may happen outside of our control. If a package is damaged, delayed, or lost in shipping, please contact us immediately. We will contact the carrier and work with our buyers to come up with the best possible solution.
- Items being shipped to a freight forwarder in the state of Florida will only have Sales Tax refunded when we have received documentation from the freight forwarder showing the package is scheduled for export to another country.
- For all tax-exempt customers, please be sure to email an up-to-date Florida Resale Certificate to sales@maxmarineelectronics.com before placing your order. Tax exemptions can be added to accounts created online during checkout.
- Max Marine Outlet will not retain any credit card information on our website, this information will need to be reentered each time an order is placed.
- During checkout please verify that the billing address entered matches the exact address your credit card company has on file for you. If this information does not match your purchase will be declined.
- Any errors in shipping addresses will delay shipping. Please be sure to enter your address completely and accurately. Be sure to enter apartment, suite, and box numbers where they apply.
- Coupon codes and discounts will not apply to clearance and sale items.